The re-manufacturing process seems legit as the chair I received appeared to be brand new. The assembly went well until trying to attach the seat. Great price for their chairs, and amazing customer support. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. Crandall are the real deal. I used the website chat function and thought some one in Burma would respond. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. I was really floored by how beautiful the choices are -- and while I admit that I'd looked at other official remanufacturers, including ones with only sad choices for fabric, none would even consider shipping to me. My family was in the furniture business, so I am picky about whom I buy from and the service. Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. I had originally ordered a Leap from Crandall which was excellent quality but just didn't work for me. Shop our office chair arm pads - Made in the USA! I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. Sale • … I am recommending to several work at home friends. I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. Took a short while before shipping, but it's a pandemic, that's just life now. The chair was easy to put together following the included instructions and looks great. The chair I received was in mint condition. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience. So easy to replace the old ones! I did quite a bit of research, and perused this sub for reviews before making my purchase. P.S. Staff very friendly and helpful! After briefly trying to make anything right, they accepted the return and all of my money was returned.It's hard to find a small business with policies this good, never mind such a good product. The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. The gas cylinder on my 12 year old Think chair failed in April 2019. Order arrived on time and in full. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall. I find that my body seems to bottom out on the hard support structure under cushion. Highly recommended! The chair is well made and looks great. A great experience! I didn't realize I would have to assemble the chair which was a little disappointing. The twelve-year warranty is great, too. Would highly recommend. Size: 27″W x 18.75″D x 43.5″H. The instructions and videos for assembling the furniture are so helpful. Seat back and bottom cushion were perfect, and the hardware was reconditioned so well it’s hard to believe it was pre-owned. You could never tell that this was a used chair. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. If you are on the fence about getting a new chair vs a used, Crandall is the way to go no doubt. Excellent chair at an affordable price! It definitely adds to the comfort. Exceptional personal service, feedback ad follow up after sale! Great company, highly recommend. In any case I went to the extensive video instruction tapes on assembly and other tasks to find out how to remove the seat.Now I am really frustrated! Great experience, would recommend.Ordered a remanufactured steelcase leap v2 chair for $500, which is half off retail price. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. I picked the color I wanted. (Just ask Reddit if you doubt me! Reddit doesn’t play. I didn’t want to spend $1,000 for a chair and saw Crandall. The chair, while remanufactured, looks brand new and operates like new. Even better, when I mentioned I mistakenly ordered the wrong piston, they simply agreed to send me a new one and even advised me how to choose once I had them both. Installation was easy and the chair is of impeccable quality. With Crandall you'll get good value and excellent customer service. Installation is very easy. And the comfort, too! Packing was excellent, everything present and assembled very easily, and the chairs are great so far. I did run into one problem in the process. I am so happy I did. Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future. Very happy with my purchase so far! I got a V2 refurb from Crandall's for around $500 with new arms, feet, piston and re-upholstered. Absolutely love the chair so I went ahead and ordered one for my home office as well. Thanks for a great experience. Thanks! I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been! Great Steelcase chair at an affordable price. When I had a question, they got back to me within the same day. After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. I arrived in great shape and was easy to assembly. Adjustable lumbar support and other ergonomic features makes this chair adaptable to most body types. But it kind of makes sense. Amazing customer service. Awesome service parts worked great and videos are very helpfulNice Job. There are many others online. years? Hi all! David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. I found Crandall after some web searching and I couldn’t be happier. I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. The online chat was instantly fast, and helped me out. The staff were very helpful in answering my questions. Features; Specifications; Reviews; Print ; Features *Out of Stock – as of September 11, 2020 (no expected date for replenish as of yet) **Sorry – This item only shipped in Southwestern Ontario & GTA (due to their large assembled nature) **Free Delivery in Southwestern Ontario & GTA . I keep hearing about horror stories about bed bugs.
The parts we sell are not manufactured by Steelcase. Highly recommend. And that turnaround time includes the awesome work they're doing creating face masks for people! I found the chair I wanted, and I got a great price. These two designs create a very different feel when seated in the chair. David and the staff go that extra mile for any customer; big or small. I received it well packaged in a few days. on: function(evt, cb) { The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. A great deal at half the price. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. I'd recommend them to anyone. (function() { Steelcase Leap V2 - Grey/Black. WELL DONE! Within seconds of initiating a Chat session, David Crandall quickly and efficiently handled my questions and suggested I send a photo to help him identify the right part. The whole experience was very positive. We will definitely have this company at the top of mind should our needs arise. Thank you Crandall Office Furniture, Inc. Exceptionally great service, awesome prices, and quick shipping. It's not like you're installing an automotive wheel bearing race. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. I followed along and was sitting pretty in no time.This is a company you can trust. I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. I would not hesitate to recommend Crandall to anyone! It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. Current Price $1506.00 $ 1,506. I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. There's 1000 Steelcase review vids online already. During my use of the chair I noticed there was a lot of squeakiness. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. I bought a re-manufactured Steelcase Leap v2 from Crandall. The chair still shipped on time and was in pristine condition. What's not to like. Condition: Used. Definitely a 5 outta 5 stars. Affordable remanufactured high-end chairs and good customer service, fast shipping. The delivery time was relatively quick. It puts my old office-max unit to shame. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. I love the multiple arm rest positions. Sewing the backs for Steelcase Leap V2. The chair is beautiful, comfortable and encourages better posture! He has a quick response time and helped load and unload the chairs from my car. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). Great customer service, fantastic chair! I haven’t even set it up and I’m returning. I am really enjoying the chair. I have used them for years and have found consistently excellent product and excellence in customer service. The chair arrived within 2 days of ordering and it appears to be in excellent condition. Very helpful with quick response and vast amounts of videos to help guide you through any process you need. They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. Looks and feels in great condition. I initially ordered from a different company but they didn't have cylinders in stock. Good service and fast delivery. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). It was easy to assemble and very comfortable. They are fantastic to work with and the quality of the refurbs are tops! The chair itself is amazing. I'd also learned the hard way that I needed a REAL chair. It makes a difference. I was expecting at least a week to ship and receive the chair. Shipping was fast, the chair came well packed and looked brand new. Instructions were easy to follow and no tools needed. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. I fully understood that I would not be receiving a brand new chair. Pricey, but good. Will be definitely returning for another one. Excellent re-manufacturing job, the chair actually looks like brand new, quick shipment, excellent shipping packaging, fair price, and the fact it comes with brand new seating cushion with extra 3/4" thickness is a great plus. 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